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ThinkMind // International Journal On Advances in Intelligent Systems, volume 10, numbers 3 and 4, 2017 // View article intsys_v10_n34_2017_7


Conversational Homes: A Uniform Natural Language Approach for Collaboration Among Humans and Devices

Authors:
Dave Braines
Nick O'Leary
Anna Thomas
Daniel Harborne
Alun Preece
Will Webberley

Keywords: Controlled Natural Language; Conversational Interaction

Abstract:
As devices proliferate, the ability for us to interact with them in an intuitive and meaningful way becomes increasingly challenging. In this paper we take the typical home as an experimental environment to investigate the challenges and po- tential solutions arising from ever-increasing device proliferation and complexity. We describe and evaluate a potential solution based on conversational interactions between “things” in the environment where those things can be either machine devices or human users. Our key innovation is the use of a Controlled Natural Language (CNL) technology as the underpinning infor- mation representation language for both machine and human agents, enabling humans and machines to trivially “read” the information being exchanged. The core CNL is augmented with a conversational protocol enabling different speech acts to be exchanged within the system. This conversational layer enables key contextual information to be conveyed, as well as providing a mechanism for translation from the core CNL to other forms, such as device specific API (Application Programming Interface) requests, or more easily consumable human representations. Our goal is to show that a single, uniform language can support machine-machine, machine-human, human-machine and human- human interaction in a dynamic environment that is able to rapidly evolve to accommodate new devices and capabilities as they are encountered. We also report results from our first formal evaluation of a Conversational Homes prototype and demonstrate users with no previous experience of this environment are able to rapidly and effectively interact with simulated devices in a number of simple scenarios.

Pages: 223 to 237

Copyright: Copyright (c) to authors, 2017. Used with permission.

Publication date: December 31, 2017

Published in: journal

ISSN: 1942-2679

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