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ThinkMind // International Journal On Advances in Intelligent Systems, volume 13, numbers 3 and 4, 2020 // View article intsys_v13_n34_2020_3


Exploring Blockchain, Semantics and Decision Support to Optimise Qualification Certification, Recruitment and Competency Management: an Assessment of Challenges, Current Practices and Opportunities

Authors:
Christos Kontzinos
Ourania Markaki
Panagiotis Kokkinakos
Vagelis Karakolis
Panagiotis Kapsalis
John Psarras

Keywords: higher education; recruitment; competency management; blockchain; semantics; data analytics; decision support; gamification; Covid-19.

Abstract:
In the era of digitisation, innovative information and communication technologies have transformed many areas and domains. The same cannot be said for Higher Education, especially as this concerns the certification of degrees, qualifications, and other accreditations of students and job seekers. Such certificates are still largely in paper form and require manual and time-consuming processes for their verification. The inability to effectively verify academic skills and qualifications also affects labour market processes, such as recruitment and competency management. In addition, current ICT solutions in the domain do not leverage emerging technologies that can offer solutions to existing challenges. Innovative technologies such as blockchain can offer an additional level of security and traceability of actions and data transactions, while semantics can provide the necessary data interoperability that is required for more effective analyses of data. The computational intelligence found in data analytics and decision support systems can facilitate the generation of useful knowledge and recommendations, while gamification can be used to transform processes, like recruitment, that are normally stressful and boring into something that can be intriguing, motivating, enjoyable and engaging. As such, this publication aims to assess blockchain, semantics, data analytics and gamification as four potential game changers that can be used to develop innovative solutions in the domain. Under that context, the potential of these four technologies will be evaluated as well as their current usage in existing solutions in the field. In addition, this publication is written under the context of the EU-funded project QualiChain that aspires to investigate the impact of the aforementioned technologies, in the domain of public education, as well as the interfaces of the latter with the fields of private education, the labour market, and public sector administrative procedures. As such, the second part of this publication focuses on the prospective QualiChain solution and its potential advancements in the four technologies mentioned, taking into account the increasing need for digital solutions in the domain, as a result of the recent Covid-19 pandemic and the emergence of remote working and learning as the new paradigm.

Pages: 192 to 203

Copyright: Copyright (c) to authors, 2020. Used with permission.

Publication date: December 30, 2020

Published in: journal

ISSN: 1942-2679

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