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ThinkMind // CLOUD COMPUTING 2012, The Third International Conference on Cloud Computing, GRIDs, and Virtualization // View article cloud_computing_2012_9_10_20147


Proactive Performance Optimization of IT Services Supply-Chain Utilizing a Business Service Innovation Value Roadmap

Authors:
Ethan Hadar
Jason Davis
Donald F. Ferguson

Keywords: Business Service Innovation; cloud optimization; cloud quality; IT services supply-chain

Abstract:
Business investment in IT is increasingly linked to IT delivering new or enhanced services that leverage the capabilities of the cloud. The challenge that IT faces especially in cloud environment, is to continuously assess and proactively optimize the performance and quality of supporting IT services being delivered. This evaluation must be performed in the context of the overall Service Level Agreements (SLA) of the composite application and subsequently, the underlying dynamic compound IT services. Our paper presents a proactive optimizer solution that provides on-going service improvement driven by the regular evaluation alternatives of the performance if individual services. Through a Business Service Innovation value roadmap, the Enterprise Architect can model and assemble candidate services for composite applications and automatically use tools to deploy and assure the performance of the composite application. Using our solution, over time the architect can manage the composite application by comparing the quality delivered against simulated alternatives and make recommendations for change. Consequently, using the solution presented in this paper, IT changes are aligned to the challenge to leverage the constantly improving quality of supply-chain IT service while maintaining or reducing costs.

Pages: 197 to 200

Copyright: Copyright (c) IARIA, 2012

Publication date: July 22, 2012

Published in: conference

ISSN: 2308-4294

ISBN: 978-1-61208-216-5

Location: Nice, France

Dates: from July 22, 2012 to July 27, 2012

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