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ThinkMind // eKNOW 2016, The Eighth International Conference on Information, Process, and Knowledge Management // View article eknow_2016_1_10_60018


Performance Indicators for Business Rule Management

Authors:
Martijn Zoet
Koen Smit
Eline de Haan

Keywords: Business Rules Management; Business Rules; Performance Measurement; Performance Indicator

Abstract:
With increasing investments in business rules management (BRM), organizations are searching for ways to value and benchmark their processes to elicitate, design, accept, deploy and execute business rules. To realize valuation and benchmarking of previously mentioned processes, organizations must be aware that performance measurement is essential, and of equal importance, which performance indicators to apply to the performance measurement processes. However, scientific research on BRM, in general, is limited and research that focuses on BRM in combination with performance indicators is nascent. The purpose of this paper is to define performance indicators for previously mentioned BRM processes. We conducted a three round focus group and three round Delphi Study which led to the identification of 14 performance indicators. Presented results provide a grounded basis from which further, empirical, research on performance indicators for BRM can be explored.

Pages: 1 to 6

Copyright: Copyright (c) IARIA, 2016

Publication date: April 24, 2016

Published in: conference

ISSN: 2308-4375

ISBN: 978-1-61208-472-5

Location: Venice, Italy

Dates: from April 24, 2016 to April 28, 2016

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