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ThinkMind // SERVICE COMPUTATION 2017, The Ninth International Conferences on Advanced Service Computing // View article service_computation_2017_3_20_18004


Selected Issues of Internet Access Service Quality Assessment

Authors:
Janusz Henryk Klink

Keywords: Internet access; quality assessment; QoS; QoE; WWW quality model.

Abstract:
This paper presents selected issues related to Internet Access Service (IAS) quality assessment. Nowadays, it is not only the price, but quality, that influences the decisions of users regarding the choice of Internet Service Provider (ISP). According to European documents, users have a right to be informed of IT services offered by different providers. However, there is a problem: what, where and how to measure the service quality? The second issue is: how service quality is perceived by users and, finally, how to correlate these two different points of view. We discuss selected objective measures of the Internet Access Service and present measurement scenarios. The users’ point of view and the subjective measure of quality is also presented. In the second part of the paper, we show how the users perceive Internet Access by the services they use. An example of building the Quality of Experience model for the WWW service is also presented.

Pages: 31 to 36

Copyright: Copyright (c) IARIA, 2017

Publication date: February 19, 2017

Published in: conference

ISSN: 2308-3549

ISBN: 978-1-61208-528-9

Location: Athens, Greece

Dates: from February 19, 2017 to February 23, 2017

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