InfoSys 2025 Congress
March 09, 2025 to March 13, 2025 - Lisbon, Portugal

  • ICNS 2025, The Twenty-Second International Conference on Networking and Services
  • ICAS 2025, The Twenty-Second International Conference on Autonomic and Autonomous Systems
  • ENERGY 2025, The Fifteenth International Conference on Smart Grids, Green Communications and IT Energy-aware Technologies
  • WEB 2025, The Thirteenth International Conference on Building and Exploring Web Based Environments
  • DBKDA 2025, The Seventeenth International Conference on Advances in Databases, Knowledge, and Data Applications
  • SIGNAL 2025, The Tenth International Conference on Advances in Signal, Image and Video Processing
  • BIOTECHNO 2025, The Seventeenth International Conference on Bioinformatics, Biocomputational Systems and Biotechnologies
  • AIHealth 2025, The Second International Conference on AI-Health

InfoWare 2025 Congress
March 09, 2025 to March 13, 2025 - Lisbon, Portugal

  • ICCGI 2025, The Twentieth International Multi-Conference on Computing in the Global Information Technology
  • ICWMC 2025, The Twenty-Second International Conference on Wireless and Mobile Communications
  • VEHICULAR 2025, The Fourteenth International Conference on Advances in Vehicular Systems, Technologies and Applications
  • INTERNET 2025, The Seventeenth International Conference on Evolving Internet
  • COLLA 2025, The Fifteenth International Conference on Advanced Collaborative Networks, Systems and Applications
  • INTELLI 2025, The Fourteenth International Conference on Intelligent Systems and Applications
  • VISUAL 2025, The Tenth International Conference on Applications and Systems of Visual Paradigms
  • HUSO 2025, The Eleventh International Conference on Human and Social Analytics
  • BRAININFO 2025, The Tenth International Conference on Neuroscience and Cognitive Brain Information

DataSys 2025 Congress
April 06, 2025 to April 10, 2025 - Valencia, Spain

  • AICT 2025, The Twenty-Second Advanced International Conference on Telecommunications
  • ICIW 2025, The Twentieth International Conference on Internet and Web Applications and Services
  • ICIMP 2025, The Twentieth International Conference on Internet Monitoring and Protection
  • SMART 2025, The Fourteenth International Conference on Smart Cities, Systems, Devices and Technologies
  • IMMM 2025, The Fifteenth International Conference on Advances in Information Mining and Management
  • INFOCOMP 2025, The Fifteenth International Conference on Advanced Communications and Computation
  • MOBILITY 2025, The Fifteenth International Conference on Mobile Services, Resources, and Users
  • SPWID 2025, The Eleventh International Conference on Smart Portable, Wearable, Implantable and Disability-oriented Devices and Systems
  • ACCSE 2025, The Tenth International Conference on Advances in Computation, Communications and Services

ComputationWorld 2025 Congress
April 06, 2025 to April 10, 2025 - Valencia, Spain

  • SERVICE COMPUTATION 2025, The Seventeenth International Conference on Advanced Service Computing
  • CLOUD COMPUTING 2025, The Sixteenth International Conference on Cloud Computing, GRIDs, and Virtualization
  • FUTURE COMPUTING 2025, The Seventeenth International Conference on Future Computational Technologies and Applications
  • COGNITIVE 2025, The Seventeenth International Conference on Advanced Cognitive Technologies and Applications
  • ADAPTIVE 2025, The Seventeenth International Conference on Adaptive and Self-Adaptive Systems and Applications
  • CONTENT 2025, The Seventeenth International Conference on Creative Content Technologies
  • PATTERNS 2025, The Seventeenth International Conference on Pervasive Patterns and Applications
  • COMPUTATION TOOLS 2025, The Sixteenth International Conference on Computational Logics, Algebras, Programming, Tools, and Benchmarking
  • BUSTECH 2025, The Fifteenth International Conference on Business Intelligence and Technology
  • AIVR 2025, The Second International Conference on Artificial Intelligence and Immersive Virtual Reality

NexComm 2025 Congress
May 18, 2025 to May 22, 2025 - Nice, France

  • ICDT 2025, The Twentieth International Conference on Digital Telecommunications
  • SPACOMM 2025, The Seventeenth International Conference on Advances in Satellite and Space Communications
  • ICN 2025, The Twenty-Fourth International Conference on Networks
  • ICONS 2025, The Twentieth International Conference on Systems
  • MMEDIA 2025, The Seventeenth International Conference on Advances in Multimedia
  • PESARO 2025, The Fifteenth International Conference on Performance, Safety and Robustness in Complex Systems and Applications
  • CTRQ 2025, The Eighteenth International Conference on Communication Theory, Reliability, and Quality of Service
  • ALLDATA 2025, The Eleventh International Conference on Big Data, Small Data, Linked Data and Open Data
  • SOFTENG 2025, The Eleventh International Conference on Advances and Trends in Software Engineering

DigitalWorld 2025 Congress
May 18, 2025 to May 22, 2025 - Nice, France

  • ICDS 2025, The Nineteenth International Conference on Digital Society
  • ACHI 2025, The Eighteenth International Conference on Advances in Computer-Human Interactions
  • GEOProcessing 2025, The Seventeenth International Conference on Advanced Geographic Information Systems, Applications, and Services
  • eTELEMED 2025, The Seventeenth International Conference on eHealth, Telemedicine, and Social Medicine
  • eLmL 2025, The Seventeenth International Conference on Mobile, Hybrid, and On-line Learning
  • eKNOW 2025, The Seventeenth International Conference on Information, Process, and Knowledge Management
  • ALLSENSORS 2025, The Tenth International Conference on Advances in Sensors, Actuators, Metering and Sensing
  • SMART ACCESSIBILITY 2025, The Tenth International Conference on Universal Accessibility in the Internet of Things and Smart Environments

IARIA Congress 2025, The 2025 IARIA Annual Congress on Frontiers in Science, Technology, Services, and Applications
July 06, 2025 to July 10, 2025 - Athens, Greece

DigiTech 2025 Congress
July 06, 2025 to July 10, 2025 - Athens, Greece

  • DIGITAL 2025, Advances on Societal Digital Transformation
  • IoTAI 2025, The Second International Conference on IoT-AI
  • GPTMB 2025, The Second International Conference on Generative Pre-trained Transformer Models and Beyond

NexTech 2025 Congress
September 28, 2025 to October 02, 2025 - Lisbon, Portugal

  • UBICOMM 2025, The Nineteenth International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies
  • ADVCOMP 2025, The Nineteenth International Conference on Advanced Engineering Computing and Applications in Sciences
  • SEMAPRO 2025, The Nineteenth International Conference on Advances in Semantic Processing
  • AMBIENT 2025, The Fifteenth International Conference on Ambient Computing, Applications, Services and Technologies
  • EMERGING 2025, The Seventeenth International Conference on Emerging Networks and Systems Intelligence
  • DATA ANALYTICS 2025, The Fourteenth International Conference on Data Analytics
  • GLOBAL HEALTH 2025, The Fourteenth International Conference on Global Health Challenges
  • CYBER 2025, The Tenth International Conference on Cyber-Technologies and Cyber-Systems

SoftNet 2025 Congress
September 28, 2025 to October 02, 2025 - Lisbon, Portugal

  • ICSEA 2025, The Twentieth International Conference on Software Engineering Advances
  • ICSNC 2025, The Twentieth International Conference on Systems and Networks Communications
  • CENTRIC 2025, The Eighteenth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services
  • VALID 2025, The Seventeenth International Conference on Advances in System Testing and Validation Lifecycle
  • SIMUL 2025, The Seventeenth International Conference on Advances in System Simulation
  • SOTICS 2025, The Fifteenth International Conference on Social Media Technologies, Communication, and Informatics
  • INNOV 2025, The Fourteenth International Conference on Communications, Computation, Networks and Technologies
  • AISyS 2025, The Second International Conference on AI-based Systems and Services

SocSys 2025 Congress
October 26, 2025 to October 30, 2025 - Barcelona, Spain

NetWare 2025 Congress
October 26, 2025 to October 30, 2025 - Barcelona, Spain

  • SENSORCOMM 2025, The Nineteenth International Conference on Sensor Technologies and Applications
  • SENSORDEVICES 2025, The Sixteenth International Conference on Sensor Device Technologies and Applications
  • SECURWARE 2025, The Nineteenth International Conference on Emerging Security Information, Systems and Technologies
  • AFIN 2025, The Seventeenth International Conference on Advances in Future Internet
  • CENICS 2025, The Eighteenth International Conference on Advances in Circuits, Electronics and Micro-electronics
  • ICQNM 2025, The Nineteenth International Conference on Quantum, Nano/Bio, and Micro Technologies
  • FASSI 2025, The Eleventh International Conference on Fundamentals and Advances in Software Systems Integration
  • GREEN 2025, The Tenth International Conference on Green Communications, Computing and Technologies
  • HEALTHINFO 2025, The Tenth International Conference on Informatics and Assistive Technologies for Health-Care, Medical Support and Wellbeing

TechWorld 2025 Congress
October 26, 2025 to October 30, 2025 - Barcelona, Spain

 


ThinkMind // ICONS 2011, The Sixth International Conference on Systems // View article icons_2011_6_30_20092


Comparative Analysis of the Practice of Telecom Operators in the Realization of IPTV Systems Based on ITIL V3 Recommendations for the Supplier Management Process

Authors:
Anel Tanovic
Fahrudin Orucevic

Keywords: Service Management; Information Technology Infrastructure Library; Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; IPTV; Supplier Management.

Abstract:
For the business of an organization to be at a high level, it is necessary to define the relationships with an external company (partner) which is going to be helpful in the complete or partial implementation of some project. The main motive for hiring a company as a partner in the process of realization is for finding a high quality solution, and saving your own human resources. The process which deals with the business relationships between your company and an external company in the IT industry, according to ITIL V3 methodology of leading IT services, is Supplier Management. The aim of this article is to describe Supplier Management in the development of IPTV systems for a Telecom Operator, through the creation of a contract between Telecom Operator and an external company which needs to implement and install IPTV systems, and also through the guidelines for performance control of a partnership company by the Telecom Operator, during the project of application and installation of the IPTV system. The result of the comparative analysis has to be a sequence of recommendations for the improvement of relationships with an external company which has implemented the IPTV system and which is responsible for the initial maintenance of the IPTV system, for the purpose of enabling high quality IPTV services to the end users of this Telecom Operator. The measuring of the implementation of recommendations from the Supplier Management process in a comparative analysis was performed as recommended by the Balanced ScoreCard method.

Pages: 115 to 121

Copyright: Copyright (c) IARIA, 2011

Publication date: January 23, 2011

Published in: conference

ISSN: 2308-4243

ISBN: 978-1-61208-114-4

Location: St. Maarten, The Netherlands Antilles

Dates: from January 23, 2011 to January 28, 2011

SERVICES CONTACT
2010 - 2022 © ThinkMind. All rights reserved.
Read Terms of Service and Privacy Policy.