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ThinkMind // International Journal On Advances in Internet Technology, volume 5, numbers 1 and 2, 2012 // View article inttech_v5_n12_2012_4

A Reference Model for Improving an Inter-Organizational IT Management Tool

Authors:
Mark Yampolskiy
Silvia Knittl
Feng Liu

Keywords: IT Management, IT Service Provider Collaborations, CMDB, e-Infrastructures

Abstract:
In recent years, the number of collaborations between IT service providers beyond national borders has been increasing tremendously. From the organizational point of view, all participants of such collaboration are independent domains. The participation of organizations in such collaborations is motivated by different factors. These factors include, but are not limited to, specialization on different technical domains, cost- optimization through usage of shared infrastructure and services, and regulation policies imposed by national laws. The IT service provisioning is always fostered by IT service management. In order to enable the collaborative service provisioning, the IT service management should be able to operate across organizational borders, including coordination of intra-domain activities. The capability to provide a holistic view of service infrastructures is one of the key factors that contribute to the success of an inter-domain collaboration. As a consequence, relevant information and events should be shared among the involved domains. In this paper, we present the use case driven tool I-SHARe as well as the theoretical framework inter-organizational (io) CMDB, both focused on the information sharing among collaborating organizations. The results of the I-SHARe pilot deployment in the pan-European collaboration Géant proves the necessity of such tools. Meanwhile, the evaluation of I-SHARe against requirements elaborated in the ioCMDB reference model identifies the tool’s significant optimization and improvement potential.

Pages: 34 to 43

Copyright: Copyright (c) to authors, 2012. Used with permission.

Publication date: June 30, 2012

Published in: journal

ISSN: 1942-2652
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